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How to deal with customers’ online complaints

Posted by Faye on April 7, 2013 in The Social Networks |

A toolkit for handling customer complaints online Business owners, how are you handling your customer service issues these days? In a previous post I shared my experience with a local heating & cooling company who initially failed to respond to a social media post. I outlined some tips for consumers on how to use the […]

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Resolving your customer service issues in the digital age

Posted by Faye on February 12, 2013 in The Social Networks |

A true story + 8 rules for using social media to air your complaints I remember a time when we consumers had to put up with inferior customer service. If a service provider performed a job that wasn’t to our satisfaction, we would have to call the company, argue with a sales rep or a […]

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